Business Process Management

This course introduces the notion of information systems (I.S.) used in enterprises, links them with business analytics (B.A.) and analyses business processes (B.P.) as the fundamental element of modern enterprises and the management of their performance. Business Process Management Business Process Management: Types of B.P and their function in the enterprise. BP process modelling techniques. Application of IT tools for BP process modelling and management. Comprehension of BP architecture. Specification of requirements for new IS and infrastructure. Principles of BP Performance Management: Process performance metrics and practical case examples of enterprise and inter-organizational systems: ERP, CRM, MIS, e-commerce and e-government. Process management frameworks and the balanced scorecard approach.

Objectives

The aim of this course is to familiarize students with the analysis and modeling of Business Processes & Systems and their subsequently understanding of how proper planning and implementation of the appropriate business strategy leads to maximization of business processes' performance. It is also highly important to train participants in the use of Information Technology for Effective Business Process Management.

Prerequisites

Ν.Α.

Syllabus

I. Work Systems, Business Processes, and IT architectures and infrastructures II. Strategy and Performance view of Business Processes: Part A III.Strategy to Business Processes, with a view on Performance: Part B IV. Business Processes to IT Architectures – The performance management view V. Corporate IT infrastructure governance