Total Quality Management and Business Excellence

Theory: Total Quality Management elements - The "soft" and "hard" TQM elements Workshop: Quality improvement tools and techniques

Objectives

The students should: • implement a TQM program based on the basic TQM elements • incorporate the principles of the quality guru into the quality improvement initiatives of a company • establish a quality organization chart into a company • evaluate the quality cost of a company • guide a company satisfy the criteria of a business excellence model • guide a company apply for a quality award • implement the basic quality tools and techniques • implement the on-line quality tools and techniques

Prerequisites

There are not.

Syllabus

Introduction to the "quality" concept, and Total Quality Management. The four stages of quality management. The methodology for TQM implementation The ISO 9004:2009 standard - Managing the quality improvement The quality guru The quality organization chart The basic elements of TQM, TQM and SMEs Certification and accreditation The cost of quality Quality Awards - Business Excellence models General quality tools and on-line quality tools